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  1. CiviCRM
  2. CRM-10678

CiviMail should consider successful deliveries and bounce count to put emails on hold

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Minor
    • Resolution: Fixed/Completed
    • Affects Version/s: 4.2.0
    • Fix Version/s: 4.4.2
    • Component/s: CiviMail, NYSS
    • Labels:
      None
    • Funding Source:
      Core Team Contract

      Description

      our current algorithm for placing an email on hold is very basic –
      check for # of past bounces. if > threshold, place on hold.

      we had an instance detailed in that ticket where the bounce was the result of periodic connection errors (not at our end – sendgrid couldn't deliver it, so it was legit). but in between bounce #2 and bounce #3 where 30+ successful deliveries.

      what we should do is reset the bounce count if 1-2 successful deliveries are made, rather than tally the total bounces with no regard for successful deliveries.

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            • Assignee:
              lcdweb Brian Shaughnessy
              Reporter:
              lobo Donald A. Lobo
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              Dates

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                Updated:
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