Details
-
Type: Bug
-
Status: Done/Fixed
-
Priority: Minor
-
Resolution: Fixed/Completed
-
Affects Version/s: 4.3.0
-
Fix Version/s: None
-
Component/s: CiviMail
-
Labels:None
Description
According to the documentation, a contact's address will be put On Hold after 3 bounces of the type Away (indicating that they are on vacation).
This seems wrong, because I doubt anyone wants to lose a contact from their list simply because they were on vacation for a week and during that week the organization sent 3 emails.
I would suggest that bounce type away never trigger On Hold; vacation implies that the person will be back eventually.
If it is going to trigger, then I suggest a much higher threshhold, such as 12.