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  1. CiviCRM
  2. CRM-12609

Away messages should not trigger "on hold", or threshhold should be much higher

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Minor
    • Resolution: Fixed/Completed
    • Affects Version/s: 4.3.0
    • Fix Version/s: None
    • Component/s: CiviMail
    • Labels:
      None

      Description

      According to the documentation, a contact's address will be put On Hold after 3 bounces of the type Away (indicating that they are on vacation).

      This seems wrong, because I doubt anyone wants to lose a contact from their list simply because they were on vacation for a week and during that week the organization sent 3 emails.

      I would suggest that bounce type away never trigger On Hold; vacation implies that the person will be back eventually.

      If it is going to trigger, then I suggest a much higher threshhold, such as 12.

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            • Assignee:
              lobo Donald A. Lobo
              Reporter:
              johns John Sullivan
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              • Created:
                Updated:
                Resolved: