Uploaded image for project: 'CiviCRM'
  1. CiviCRM
  2. CRM-15424

Schedule reminder mails not being sent when scheduled "after" joindate

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Minor
    • Resolution: Cannot Reproduce
    • Affects Version/s: 4.5
    • Fix Version/s: 4.5.3
    • Component/s: None
    • Labels:
      None
    • Documentation Required?:
      None

      Description

      While working for schedule reminder I encountered some issues for mails scheduled either after joindate/startdate

      1. steps to replicate
        In context to membership, I scheduled a reminder 4 day(s) after membership join date, mails are not being sent.

      Below are the details for membership:
      Membership Start Date as for eg 2/10/2014
      Membership End Date as for eg 9/10/2014
      On debugging I found that the query builtup is wrong
      Query built up :
      INSERT INTO civicrm_action_log (contact_id, entity_id, entity_table, action_schedule_id) SELECT e.contact_id as contact_id, e.id as entity_id, 'civicrm_membership' as entity_table, 5 as action_schedule_id FROM civicrm_membership e INNER JOIN civicrm_contact c ON c.id = e.contact_id AND c.is_deleted = 0 AND c.is_deceased = 0 LEFT JOIN civicrm_action_log reminder ON reminder.contact_id = e.contact_id AND reminder.entity_id = e.id AND reminder.entity_table = 'civicrm_membership' AND reminder.action_schedule_id = %1 WHERE e.contribution_recur_id IS NULL AND e.membership_type_id IN (4,5) AND ( e.is_override IS NULL OR e.is_override = 0 ) AND e.status_id IN (1,2,3,4) AND reminder.id IS NULL AND '20141007143947' >= DATE_ADD(e.join_date, INTERVAL 4 day) AND DATE_SUB(20141007143947, INTERVAL 1 DAY ) <= DATE_ADD(e.join_date, INTERVAL 4 day) AND e.contact_id NOT IN ( 205 )
      This is what causing the issue
      DATE_SUB(20141007143947, INTERVAL 1 DAY ) <= DATE_ADD(e.join_date, INTERVAL 4 day)
      I have checked this issue in context to membership only, needs to verify whether it effects other components.

      Note: Please truncate/flush civicrm_action_log before scheduling.

        Attachments

          Activity

            People

            • Assignee:
              yashodha Yashodha Chaku
              Reporter:
              atif.shaikh Atif Shaikh
            • Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: