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  1. CiviCRM
  2. CRM-16257

"Sorry an error occurred and your information was not saved" if email contains an image or a table

          Details

          • Type: Bug
          • Status: Done/Fixed
          • Priority: Major
          • Resolution: Fixed/Completed
          • Affects Version/s: 4.6
          • Fix Version/s: 4.6.1
          • Component/s: CiviMail
          • Labels:
          • Documentation Required?:
            None

            Description

            If an email contains an image or a table then Civi repeatedly (upon each auto-save cycle) shows the popup "Sorry an error occurred and your information was not saved".

            Enabling permission "CiviCRM: skip IDS check" resolves the problem.

            Required action:

            1. There seems to be a serious problem with the IDS threshold. See also CRM-12197.

            2. I think that the lack of a meaningful IDS error message is a big problem and has probably wasted a great deal of time for many users. An IDS failure should create a popup that says "Operation blocked by IDS. You can bypass this security check by enabling the 'CiviCRM: skip IDS check' permission'".

            Note that testing for this bug with images will be complicated due to the currently open bug CRM-16253. See the referenced forum thread in that CRM for a workaround for that issue.

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                  • Assignee:
                    jitendra.purohit Jitendra Purohit
                    Reporter:
                    bobs0 Bob Silvern
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                    Dates

                    • Created:
                      Updated:
                      Resolved: