CRM-16257 "Sorry an error occurred and your information was not saved" if email contains an image or a table

          Details

          • Type: Bug
          • Status: Done/Fixed
          • Priority: Major
          • Resolution: Fixed/Completed
          • Affects Version/s: 4.6
          • Fix Version/s: 4.6.1
          • Component/s: CiviMail
          • Labels:
          • Documentation Required?:
            None

            Description

            If an email contains an image or a table then Civi repeatedly (upon each auto-save cycle) shows the popup "Sorry an error occurred and your information was not saved".

            Enabling permission "CiviCRM: skip IDS check" resolves the problem.

            Required action:

            1. There seems to be a serious problem with the IDS threshold. See also CRM-12197.

            2. I think that the lack of a meaningful IDS error message is a big problem and has probably wasted a great deal of time for many users. An IDS failure should create a popup that says "Operation blocked by IDS. You can bypass this security check by enabling the 'CiviCRM: skip IDS check' permission'".

            Note that testing for this bug with images will be complicated due to the currently open bug CRM-16253. See the referenced forum thread in that CRM for a workaround for that issue.

              Attachments

                Activity

                [CRM-16257] "Sorry an error occurred and your information was not saved" if email contains an image or a table
                Tim Otten added a comment -

                Aside: During development, I encountered an issue like this and fixed with https://github.com/civicrm/civicrm-core/commit/bfc7747 .

                1) I can't replicate this on the standard demo build (ie the "demo" user does not have permission to skip IDS, but it can still save complex mailings).

                2) Bob Silvern, could you try deleting the Config.IDS.ini file (for Drupal, look under sites/default/files/civicrm/ConfigAndLog/; for WP, wp-content/plugins/files/civicrm/ConfigAndLog/) and retrying? (The file will regenerate automatically.)

                3) Atif Shaikh, there may be a gap wherein the upgrade process neglects to reset Config.IDS.ini. Maybe we should add a function CRM_Core_IDS::flush() which deletes the old file, and it should called by CRM_Upgrade_Form::doFinish() and CRM_Core_Invoke::rebuildMenuAndCaches()?

                Bob Silvern added a comment -

                You are correct, Tim. After deleting Config.IDS.ini the problem was resolved.

                Comparing the old file and the newly created file I see that the old file was missing the line:
                exceptions[] = json

                Atif Shaikh added a comment - - edited

                Submitted PR https://github.com/civicrm/civicrm-core/pull/5611

                Totten: IMHO, I think we don't need to create CRM_Core_IDS::flush(), calling to CRM_Core_IDS::createConfigFile(TRUE) would do the job?.

                Jitendra Purohit added a comment -

                Above PR works fine.

                Dennis Gray added a comment -

                How can I reopen this issue. It is still occurring in 4.6.1 and 4.6.2, as reported in Stackexchange.

                Laryn - CEDC.org added a comment -

                Noted in this StackExchange thread:
                http://civicrm.stackexchange.com/questions/2620/sorry-an-error-occurred-and-your-information-was-not-saved-if-email-contains-an

                Jitendra Purohit added a comment -

                Hi Dennis,

                This doesn't seem to occur on my local. I checked on 4.6.2 upgradation from 4.5 and 4.4. In both the cases, the file Config.IDS.ini contains the line "exceptions[] = json" which saves the information properly and the error is not notified. Also checked the same for installation of 4.6.2 on fresh drupal install.

                It would be great if you list the steps in order to replicate it.

                Thanks.

                Dennis Gray added a comment -
                1. Mailings/New Mailing
                2. Set Mailing Name
                3. Choose one of the example templates
                4. When starting to set the from address, there is an autosave and I get a pop-up "Sorry an error occurred and you information was not save".

                CiviCRM 4.6.2

                Dennis Gray added a comment -

                I looked at the file Config.IDS.ini in our installation and there is a line

                exceptions[] = json

                Cannot try to replicate this in demo because demo is 4.6.0

                Coleman Watts added a comment -

                Dennis you should grant "Skip IDS Check" permission to users who will be sending with CiviMail.

                Dennis Gray added a comment -

                Where is that done? This is a Joomla site

                Coleman Watts added a comment -

                In the Civi menu go to Administer > Users and Permissions > Permisions then click on Joomla Access Control

                I recommend you spend some time getting familiar with this screen as it's critical to a secure, functional site to have your user roles and permissions configured well.

                Dennis Gray added a comment -

                Thanks. Someone else has been doing that as I am more of a Drupal guy. Thanks for the tip

                Dennis Gray added a comment -

                I "Allowed" Skip IDS check to the Super Users role. It had no effect. I still get the error when the template is autosaved.

                Coleman Watts added a comment -

                Closing until we can reproduce this in development.

                Gerhard Schuster added a comment -

                I have the same problem with complex layouts in E-Mails: Civi repeatedly (upon each auto-save cycle) shows the popup "Sorry an error occurred and your information was not saved".
                Enabling permission "CiviCRM: skip IDS check" does not resolves the problem.

                But it ist not an image or a table, it is the Stylesheet in the template. If i delete everything between the style-tags it works with tables and images.

                I have this Problem with Civi 4.6.3 und 4.6.4

                David Greenberg added a comment -

                Gerhard - Can you try on 4.6 demo site and get back to us with results?

                Gerhard Schuster added a comment -

                Hi David, on the demo site saving is no problem. It works. I tried the "Sample Responsive Design Newsletter - Two Column". In my own drupal-instalation (7.38) with Civi 4.6.4 I have to delete everything from <style type="text/css"> to </style> And then auto-save works (with images and tables). Also if there are just the opening and endig Style-Tag with nothing inbetween it does not work.

                David Greenberg added a comment -

                Wondering if some of the prior version Jscript code is cached on your site. Try emptying Drupal cache and running Administer > System Settings > Cleanup Caches to cleanup CiviCRM caches.

                If that doesn't fix things, try enabling debugging on that page by adding ?angularDebug=1 to end of URL. You should see a new pane with Debug info on top of page - which I think will update during save attempt and may give more info.

                Gerhard Schuster added a comment -

                Emptying the cache doesn't fix things. debugging pane says: 

                {
  "id": "44",
  "domain_id": "1",
  "header_id": "1",
  "footer_id": "2",
  "reply_id": "8",
  "unsubscribe_id": "5",
  "resubscribe_id": "6",
  "optout_id": "7",
  "mailing_type": "standalone",
  "from_name": "Europe 2019 Newsletter",
  "from_email": "newsletter@europe2019.net",
  "url_tracking": "1",
  "forward_replies": "0",
  "auto_responder": "0",
  "open_tracking": "1",
  "override_verp": "1",
  "created_id": "6357",
  "created_date": "2015-06-24 00:48:17",
  "is_archived": "0",
  "visibility": "Public Pages",
  "dedupe_email": "1",
  "hash": "ff3e5cf427f6609e",
  "email_selection_method": "automatic",
  "is_error": 0,
  "recipients": {
    "groups": {
      "include": [],
      "exclude": [],
      "base": []
    },
    "mailings": {
      "include": [],
      "exclude": []
    }
  },
  "jobs": {},
  "scheduled_date": "",
  "msg_template_id": "64",
  "subject": "Sample Responsive Design Newsletter - Single Column",
  "body_text": "",
  "body_html": "<meta content=\"text/html; charset=utf-8\" http-equiv=\"Content-Type\" />\n<meta content=\"width=device-width, initial-scale=1.0\" name=\"viewport\" />\n<title></title>\n<style type=\"text/css\">{literal}\n    /* Client-specific Styles */\n    #outlook a {padding:0;} /* Force Outlook to provide a \"view in browser\" menu link. */\n    body{width:100% !important; -webkit-text-size-adjust:100%; -ms-text-size-adjust:100%; margin:0; padding:0;}\n\n    /* Prevent Webkit and Windows Mobile platforms from changing default font sizes, while not breaking desktop design. */\n    .ExternalClass {width:100%;} /* Force Hotmail to display emails at full width */\n    .ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {line-height: 100%;} /* Force Hotmail to display normal line spacing. */\n    #backgroundTable {margin:0; padding:0; width:100% !important; line-height: 100% !important;}\n    img {outline:none; text-decoration:none;border:none; -ms-interpolation-mode: bicubic;}\n    a img {border:none;}\n    .image_fix {display:block;}\n    p {margin: 0px 0px !important;}\n    table td {border-collapse: collapse;}\n    table { border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt; }\n    a {text-decoration: none;text-decoration:none;}\n\n    /*STYLES*/\n    table[class=full] { width: 100%; clear: both; }\n\n    /*IPAD STYLES*/\n    @media only screen and (max-width: 640px) {\n    a[href^=\"tel\"], a[href^=\"sms\"] {text-decoration: none;color:#136388;pointer-events: none;cursor: default;}\n    .mobile_link a[href^=\"tel\"], .mobile_link a[href^=\"sms\"] {text-decoration: default;color:#136388;pointer-events: auto;cursor: default;}\n    table[class=devicewidth] {width: 440px!important;text-align:center!important;}\n    table[class=devicewidthmob] {width: 416px!important;text-align:center!important;}\n    table[class=devicewidthinner] {width: 416px!important;text-align:center!important;}\n    img[class=banner] {width: 440px!important;auto!important;}\n    img[class=col2img] {width: 440px!important;height:auto!important;}\n    table[class=\"cols3inner\"] {width: 100px!important;}\n    table[class=\"col3img\"] {width: 131px!important;}\n    img[class=\"col3img\"] {width: 131px!important;height: auto!important;}\n    table[class=\"removeMobile\"]{width:10px!important;}\n    img[class=\"blog\"] {width: 440px!important;height: auto!important;}\n    }\n\n    /*IPHONE STYLES*/\n    @media only screen and (max-width: 480px) {\n    a[href^=\"tel\"], a[href^=\"sms\"] {text-decoration: none;color: #136388;pointer-events: none;cursor: default;}\n    .mobile_link a[href^=\"tel\"], .mobile_link a[href^=\"sms\"] {text-decoration: none;color:#136388;pointer-events: auto;cursor: default;}\n\n    table[class=devicewidth] {width: 280px!important;text-align:center!important;}\n    table[class=devicewidthmob] {width: 260px!important;text-align:center!important;}\n    table[class=devicewidthinner] {width: 260px!important;text-align:center!important;}\n    img[class=banner] {width: 280px!important;height:100px!important;}\n    img[class=col2img] {width: 280px!important;height:auto!important;}\n    table[class=\"cols3inner\"] {width: 260px!important;}\n    img[class=\"col3img\"] {width: 280px!important;height: auto!important;}\n    table[class=\"col3img\"] {width: 280px!important;}\n    img[class=\"blog\"] {width: 280px!important;auto!important;}\n    td[class=\"padding-top-right15\"]{padding:15px 15px 0 0 !important;}\n    td[class=\"padding-right15\"]{padding-right:15px !important;}\n    }\n\n    @media only screen and (max-device-width: 800px)\n    {td[class=\"padding-top-right15\"]{padding:15px 15px 0 0 !important;}\n    td[class=\"padding-right15\"]{padding-right:15px !important;}}\n    @media only screen and (max-device-width: 769px) {\n    .devicewidthmob {font-size:16px;}\n    }\n\n    @media only screen and (max-width: 640px) {\n    .desktop-spacer {display:none !important;}\n }\n  {/literal}\n</style>\n<!-- Start of preheader --><!-- Start of preheader -->\n<table bgcolor=\"#89c66b\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" id=\"backgroundTable\" width=\"100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr>\n\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t<tbody><!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td height=\"20\" width=\"100%\">&nbsp;</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t<!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td>\n\t\t\t\t\t\t\t\t\t<table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidthinner\" width=\"310\">\n\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"left\" style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px; line-height:120%; color: #f8f8f8;padding-left:15px; padding-bottom:5px;\" valign=\"middle\">Organization or Program Name Here</td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t</table>\n\n\t\t\t\t\t\t\t\t\t<table align=\"right\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"emhide\" width=\"310\">\n\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"right\" style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px;color: #f8f8f8;padding-right:15px; text-align:right;\" valign=\"middle\">Month and Year</td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t<!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td height=\"20\" width=\"100%\">&nbsp;</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t<!-- Spacing -->\n\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t</table>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t</tbody>\n\t\t\t</table>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n<!-- End of main-banner-->\n\n<table bgcolor=\"#d8d8d8\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" id=\"backgroundTable\" st-sortable=\"left-image\" width=\"100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr>\n\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t<table align=\"center\" bgcolor=\"#ffffff\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t<tbody><!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td height=\"20\" width=\"100%\">\n\t\t\t\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"2\" cellspacing=\"0\" width=\"93%\">\n\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td rowspan=\"2\" style=\"padding-top:10px; padding-bottom:10px;\" width=\"38%\"><img alt=\"Replace with your own logo\" border=\"0\" src=\"https://civicrm.org/sites/default/files/civicrm/custom/images/civicrm-logo-transparent.png\" width=\"220\" /></td>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"right\" width=\"62%\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"collapse\">&nbsp;</h6>\n\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"right\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h5 style=\"font-family: Gill Sans, Gill Sans MT, Myriad Pro, DejaVu Sans Condensed, Helvetica, Arial, sans-serif; color:#136388;\">&nbsp;</h5>\n\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td>\n\t\t\t\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t\t\t\t\t\t\t<table align=\"center\" bgcolor=\"#ffffff\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<tbody><!-- /Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td style=\"font-family: Helvetica, arial, sans-serif; font-size: 23px; color:#f8f8f8; text-align:left; line-height: 32px; padding:5px 15px; background-color:#136388;\">Headline Here</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidthinner\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tbody><!-- hero story -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"center\" class=\"devicewidthinner\" width=\"100%\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"imgpop\"><a href=\"#\"><img alt=\"\" border=\"0\" class=\"blog\" height=\"auto\" src=\"https://civicrm.org/sites/default/files/civicrm/custom/images/650x396.png\" style=\"display:block; border:none; outline:none; text-decoration:none; padding:0; line-height:0;\" width=\"650\" /></a></div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /hero image --><!-- Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td height=\"15\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\" width=\"100%\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td style=\"font-family: Helvetica, arial, sans-serif; font-size: 18px;  text-align:left; line-height: 26px; padding:0 15px; color:#89c66b;\"><a href=\"#\" style=\"color:#89c66b;\">Your Heading Here</a></td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td height=\"15\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\" width=\"100%\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /Spacing --><!-- content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td style=\"padding:0 15px;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px; color: #7a6e67; text-align:left; line-height: 26px; padding-bottom:10px;\">{contact.email_greeting},</p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px; color: #7a6e67; text-align:left; line-height: 26px; padding-bottom:10px;\"><span class=\"padding-right15\" style=\"font-family: Helvetica, arial, sans-serif; font-size: 14px; color: #7a6e67; text-align:left; line-height: 24px;\">Replace with your text and images, and remember to link the facebook and twitter links in the footer to your pages. Have fun!</span></p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"padding-right15\" style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px; font-weight:bold; color: #333333; text-align:left;line-height: 24px; padding-top:10px; padding-left:15px;\"><a href=\"#\" style=\"color:#136388;text-decoration:none;font-weight:bold;\" target=\"_blank\" title=\"read more\">Read More</a></td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /button --><!-- Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td height=\"20\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- Spacing --><!-- end of content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t</table>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t</tbody>\n\t\t\t</table>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n<!-- end of hero image and story --><!-- story 1 -->\n\n<table bgcolor=\"#d8d8d8\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" id=\"backgroundTable\" st-sortable=\"left-image\" width=\"100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr>\n\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t<table align=\"center\" bgcolor=\"#ffffff\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t<tbody><!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td>\n\t\t\t\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t\t\t\t\t\t\t<table align=\"center\" bgcolor=\"#ffffff\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidthinner\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tbody><!-- image -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"center\" class=\"devicewidthinner\" width=\"100%\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"imgpop\"><a href=\"#\" target=\"_blank\"><img alt=\"\" border=\"0\" class=\"blog\" height=\"250\" src=\"https://civicrm.org/sites/default/files/civicrm/custom/images/banner-image-650-250.png\" style=\"display:block; border:none; outline:none; text-decoration:none; padding:0; line-height:0;\" width=\"650\" /></a></div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /image --><!-- Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td height=\"15\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\" width=\"100%\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td style=\"font-family: Helvetica, arial, sans-serif; font-size: 18px;  text-align:left; line-height: 26px; padding:0 15px;\"><a href=\"#\" style=\"color:#89c66b;\">Your Heading Here</a></td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td height=\"15\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\" width=\"100%\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /Spacing --><!-- content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td style=\"padding:0 15px;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px; color: #7a6e67; text-align:left; line-height: 26px; padding-bottom:10px;\">Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna</p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"padding-right15\" style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px; font-weight:bold; color: #333333; text-align:left;line-height: 24px; padding-top:10px; padding-left:15px;\"><a href=\"#\" style=\"color:#136388;text-decoration:none;font-weight:bold;\" target=\"_blank\" title=\"read more\">Read More</a></td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /button --><!-- Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td height=\"20\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- Spacing --><!-- end of content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t</table>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t</tbody>\n\t\t\t</table>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n<!-- /story 2--><!-- banner1 -->\n\n<table bgcolor=\"#d8d8d8\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" id=\"backgroundTable\" st-sortable=\"left-image\" width=\"100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr>\n\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t<table align=\"center\" bgcolor=\"#ffffff\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t<tbody><!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td>\n\t\t\t\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t\t\t\t\t\t\t<table align=\"center\" bgcolor=\"#89c66b\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidthinner\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tbody><!-- image -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"center\" class=\"devicewidthinner\" width=\"100%\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"imgpop\"><a href=\"#\" target=\"_blank\"><img alt=\"\" border=\"0\" class=\"blog\" height=\"auto\" src=\"https://civicrm.org/sites/default/files/civicrm/custom/images/banner-image-650-250.png\" style=\"display:block; border:none; outline:none; text-decoration:none; padding:0; line-height:0;\" width=\"650\" /></a></div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /image --><!-- content --><!-- Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td height=\"15\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\" width=\"100%\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td style=\"padding:15px;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px; color: #f0f0f0; text-align:left; line-height: 26px; padding-bottom:10px;\">Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna</p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /button --><!-- white button --><!-- /button --><!-- Spacing --><!-- end of content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t</table>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t</tbody>\n\t\t\t</table>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n<!-- /banner 1--><!-- banner 2 -->\n\n<table bgcolor=\"#d8d8d8\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" id=\"backgroundTable\" st-sortable=\"left-image\" width=\"100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr>\n\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t<table align=\"center\" bgcolor=\"#ffffff\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t<tbody><!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td>\n\t\t\t\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t\t\t\t\t\t\t<table align=\"center\" bgcolor=\"#136388\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidthinner\" width=\"650\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tbody><!-- image -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"center\" class=\"devicewidthinner\" width=\"100%\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"imgpop\"><a href=\"#\" target=\"_blank\"><img alt=\"\" border=\"0\" class=\"blog\" height=\"auto\" src=\"https://civicrm.org/sites/default/files/civicrm/custom/images/banner-image-650-250.png\" style=\"display:block; border:none; outline:none; text-decoration:none; padding:0; line-height:0;\" width=\"650\" /></a></div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /image --><!-- content --><!-- Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td height=\"15\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\" width=\"100%\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /Spacing -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td style=\"padding: 15px;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px; color: #f0f0f0; text-align:left; line-height: 26px; padding-bottom:10px;\">Remember to link the facebook and twitter links below to your pages!</p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /button --><!-- white button -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"padding-right15\" style=\"font-family: Helvetica, arial, sans-serif; font-size: 16px; font-weight:bold; color: #333333; text-align:left;line-height: 24px; padding-top:10px; padding-bottom:10px; padding-left:15px;\"><a href=\"#\" style=\"color:#ffffff;text-decoration:none;font-weight:bold;\" target=\"_blank\" title=\"read more\">Read More</a></td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- /button --><!-- Spacing --><!-- end of content -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t</table>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t</tbody>\n\t\t\t</table>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n<!-- /banner2 --><!-- footer -->\n\n<table bgcolor=\"#d8d8d8\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" id=\"backgroundTable\" st-sortable=\"footer\" width=\"100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr>\n\t\t\t\t\t\t<td width=\"100%\">\n\t\t\t\t\t\t<table align=\"center\" bgcolor=\"#89c66b\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"devicewidth\" width=\"650\">\n\t\t\t\t\t\t\t<tbody><!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td height=\"10\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\">&nbsp;</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t<!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td><!-- logo -->\n\t\t\t\t\t\t\t\t\t<table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"250\">\n\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td width=\"20\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"left\" height=\"40\" width=\"250\"><span style=\"font-family: Helvetica, arial, sans-serif; font-size: 13px; text-align:left; line-height: 26px; padding-bottom:10px;\"><a href=\"{action.unsubscribeUrl}\" style=\"color: #f0f0f0; \">Unsubscribe | </a><a href=\"{action.subscribeUrl}\" style=\"color: #f0f0f0;\">Subscribe |</a> <a href=\"{action.optOutUrl}\" style=\"color: #f0f0f0;\">Opt out</a></span></td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td width=\"20\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"left\" height=\"40\" width=\"250\"><span style=\"font-family: Helvetica, arial, sans-serif; font-size: 13px; text-align:left; line-height: 26px; padding-bottom:10px; color: #f0f0f0;\">{domain.address}</span></td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t<!-- end of logo --><!-- start of social icons -->\n\n\t\t\t\t\t\t\t\t\t<table align=\"right\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" height=\"40\" vaalign=\"middle\" width=\"60\">\n\t\t\t\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"left\" height=\"22\" width=\"22\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"imgpop\"><a href=\"#\" target=\"_blank\"><img alt=\"\" border=\"0\" height=\"22\" src=\"https://civicrm.org/sites/default/files/civicrm/custom/images/facebook.png\" style=\"display:block; border:none; outline:none; text-decoration:none;\" width=\"22\" /> </a></div>\n\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"left\" style=\"font-size:1px; line-height:1px;\" width=\"10\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"right\" height=\"22\" width=\"22\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"imgpop\"><a href=\"#\" target=\"_blank\"><img alt=\"\" border=\"0\" height=\"22\" src=\"https://civicrm.org/sites/default/files/civicrm/custom/images/twitter.png\" style=\"display:block; border:none; outline:none; text-decoration:none;\" width=\"22\" /> </a></div>\n\t\t\t\t\t\t\t\t\t\t\t\t</td>\n\t\t\t\t\t\t\t\t\t\t\t\t<td align=\"left\" style=\"font-size:1px; line-height:1px;\" width=\"20\">&nbsp;</td>\n\t\t\t\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t\t\t\t</table>\n\t\t\t\t\t\t\t\t\t<!-- end of social icons --></td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t<!-- Spacing -->\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td height=\"10\" style=\"font-size:1px; line-height:1px; mso-line-height-rule: exactly;\">&nbsp;</td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t\t<!-- Spacing -->\n\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t</table>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t</tbody>\n\t\t\t</table>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n"
}
                David Greenberg added a comment -

                Feedback from Tim Otten who wrote most of the new code:
                ============
                totten: dgg: i wonder if gerhard's system has got some other IDS-type system (like a reverse-proxy, apache module, or drupal module)? (maybe setup by his hosting provider)
                [4:56pm] totten: double check that ids.ini file is deleted/reset (as discussed above in the issue w/a different user)
                [4:56pm] totten: otherwise, pull out a PHP debugger or hack in profligate log statements

                Gerhard Schuster added a comment -

                I deleted the Config.IDS.ini. It makes no difference and it not regenerate automatically so far.
                The content of the file is:

                [General]
    filter_type         = xml
    filter_path         = /.../sites/all/modules/civicrm/packages/IDS/default_filter.xml
    tmp_path            = /.../sites/default/files/civicrm/upload/
    HTML_Purifier_Path  = IDS/vendors/htmlpurifier/HTMLPurifier.auto.php
    HTML_Purifier_Cache = /.../sites/default/files/civicrm/upload/
    scan_keys           = false
    exceptions[]        = __utmz
    exceptions[]        = __utmc
    exceptions[]        = widget_code
    exceptions[]        = html_message
    exceptions[]        = text_message
    exceptions[]        = body_html
    exceptions[]        = msg_html
    exceptions[]        = msg_text
    exceptions[]        = msg_subject
    exceptions[]        = description
    exceptions[]        = intro
    exceptions[]        = thankyou_text
    exceptions[]        = intro_text
    exceptions[]        = body_text
    exceptions[]        = footer_text
    exceptions[]        = thankyou_text
    exceptions[]        = tf_thankyou_text
    exceptions[]        = thankyou_footer
    exceptions[]        = thankyou_footer_text
    exceptions[]        = new_text
    exceptions[]        = renewal_text
    exceptions[]        = help_pre
    exceptions[]        = help_post
    exceptions[]        = confirm_title
    exceptions[]        = confirm_text
    exceptions[]        = confirm_footer_text
    exceptions[]        = confirm_email_text
    exceptions[]        = report_header
    exceptions[]        = report_footer
    exceptions[]        = data
    exceptions[]        = json
    exceptions[]        = instructions
    exceptions[]        = suggested_message
    exceptions[]        = page_text
                Nina Gonzalez added a comment -

                I am having the same problem. Is there a fix for this?

                Garry Hyman added a comment -

                Having the issue but in the Mailing area.

                Just upgraded 4.6.9 to 4.7.10 and get the following message: "Sorry an error occurred and your information was not saved" when creating a new mail message.

                Click Mailings, New Mail and then enter a mail name. Click the recipients, select my test group and wham the message above is displayed. This message can occur at random in this form and is not specifically related to the recipients selection. No matter what you do it does not send the email or save the record.

                Other web hits indicate that you can bypass this security check by enabling the 'CiviCRM: skip IDS check' permission'". Tried this on and off and no joy. This is using the Admin role which should have full access. Have also removed the Config.IDS.ini which regenerated and I am still getting this error.

                Anybody got any clues?

                Greg Rundlett added a comment -

                I'm seeing this issue in CiviCRM 4.7.16 on WordPress with PHP 5.5.9-1ubuntu4.21 using the HTML message at http://pastebin.com/cS5xm42t (This HTML was formulated with the help of mosaico.io)

                I'm logged in as Administrator (so I have all Civi perms.) and I've granted the 'skip IDS check' perm to a couple roles Editors and Author.

                Simple text messages can be sent just fine. The HTML message does not send and results in a vague error message: 'Sorry an error occurred and your information was not saved'.

                I tried to confirm that this is also a problem using the Circle Interactive Demo (CiviCRM 4.7 on Drupal 7). There I get 'Error in call to Mailing_send_test : A fatal error was triggered' Not sure if that is just an indication that mail is turned off, or whether it's a similar error.

                After removing the <style> tags that appear in the <head> section, the HTML message did send successfully.

                The error message needs to be improved so a user knows what's wrong.

                If <style> tags in HTML mail aren't allowed (even when composing with fullPage = true in ckEditor), then perhaps the error notice can say so.

                Nina Gonzalez added a comment -

                I found that CiviMail will work with images and tables, but the code must be clean. There also seems to be an odd character limit. When I first had this problem, I found that removing one space removed the error. For the other templates, we just cleaned them up, confirmed that there was no extra code, and they work now.

                Tim Otten added a comment -

                Thanks for sharing the example HTML.

                FWIW, I tried making a mailing with that HTML on my local system:

                • Versions: CiviCRM 4.7.18 (prerelease), PHP 5.5.26, and WordPress 4.5. (Configuration "wpmaster" from buildkit, user "demo")
                • Versions: CiviCRM 4.7.18 (prerelease), PHP 5.5.26, and Drupal 7. (Configuration "dmaster" from buildkit, user "demo")
                • Login as user "demo". (Note: This user does not have permission to skip IDS checks.)
                • Go to "Mailing => New Mailing."
                • In CKEditor, click "Source" and paste the HTML from http://pastebin.com/raw/cS5xm42t
                • (Also: Retried with a plain TEXTAREA instead of CKEditor.)

                In each case, the message could be saved and sent without reproducing the error.

                Note that the error message is ambiguous – it could be anything on the server-side failing. I suggest checking your CiviCRM log to see if there are any error messages that correlate with the failures. (Run something like find /var/www -name CiviCRM.log.* to locate it.)

                Mark Rodgers added a comment - - edited

                I am having the same issue with a mailing that I am moving over from MailChimp. I also copied the HTML from that pastebin and had the same issue.

                 

                I have the administrator role in WP so I should already have Skip IDS Check permission but it still does not work.

                 

                Removing the <style></style> tags altogether resolves the issue, but obviously this is a major bug because basically I can not use style tags on the mailings.

                 

                Wordpress Version: 4.7.3
                CiviCRM Version: 4.7.17

                Apache Version: 2.4.25
                PHP Version: 5.5.38
                MySQL Version: 5.5.54-cll
                Operating System: CentOS release 6.8 (Final) x86_64

                Mark Rodgers added a comment -

                I figured out my issue. Someone installed some plugin on this WordPress site called Wordfence Security. Once disabling this WP plugin, it fixed the issue.

                  People

                  • Assignee:
                    Jitendra Purohit
                    Reporter:
                    Bob Silvern

                    Dates

                    • Created:
                      Updated:
                      Resolved: