Uploaded image for project: 'CiviCRM'
  1. CiviCRM
  2. CRM-17452

CiviCase overrides case status if Sequence is used

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Minor
    • Resolution: Fixed/Completed
    • Affects Version/s: 4.6, 4.6.8
    • Fix Version/s: 4.7.5
    • Component/s: CiviCase
    • Labels:
    • Documentation Required?:
      None
    • Funding Source:
      Contributed Code

      Description

      In Civi/CCase/SequenceListener.php the function onCaseChange checks whether there is a Sequence associated with the Case. If so, and if all activities in that Sequence are Completed, the code sets the Case to status 2 - "Closed".

      This is a problem if the user has a Sequence, and then a Timeline meant to occur after the Sequence. Once the Sequence activities are all Completed, it is impossible to set the Case status manually from the case management screen; it keeps being overridden to "Closed."

        Attachments

          Activity

            People

            • Assignee:
              rohan1990 Rohan Ramesh Katkar
              Reporter:
              norris Norris Thomlinson
            • Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: