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  1. CiviCRM
  2. CRM-18177

When Renewing an existing membership, if CC details are incorrect, Membership is set to Cancelled preventing contact from trying again

    Details

    • Versioning Impact:
      Patch (backwards-compatible bug fixes)
    • Documentation Required?:
      None
    • Funding Source:
      Contributed Code

      Description

      If an existing user goes to renew a membership, makes an error with their CC - and hence has a Failed contribution, then there is no reason imo why their existing membership should be set to Cancelled. The current behaviour results in them being prevented from trying to renew again.

      Outcome, imo, should be that if a Membership exists, and a payment Fails, then the membership status should be left how it was.

      This has been discussed in forum https://forum.civicrm.org/index.php/topic,34082.msg154608.html#msg154608
      and in SE http://civicrm.stackexchange.com/questions/2482/membership-sets-to-cancelled-when-contribution-fails-why/10243#10243

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            • Assignee:
              peted Peter Davis
              Reporter:
              peted Peter Davis
            • Votes:
              3 Vote for this issue
              Watchers:
              9 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: