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  1. CiviCRM
  2. CRM-20021

Bounces assigned to incorrect email

    Details

    • Type: Bug
    • Status: Open
    • Priority: Major
    • Resolution: Unresolved
    • Affects Version/s: 4.7.16
    • Fix Version/s: Unscheduled
    • Component/s: CiviMail
    • Labels:
      None
    • Versioning Impact:
      Patch (backwards-compatible bug fixes)
    • Documentation Required?:
      None
    • Funding Source:
      Needs Funding
    • Verified?:
      No

      Description

      When an email bounces an email is updated to be on hold based on the email_id the message was sent to. This email id may have been updated with a correct address in the meantime - so the new address is put on hold. Alternatively the contact may have 2 emails with the same address and a cleaner-upper or a merger may have deleted one. The email_id no longer links to the bounced address so the remaining instances of that address are not put on hold.

      I think to fix this it would be necessary to store the actual email address in the civicrm_mailing_event_queue table. This is 'relatively easy' but the schema change sql might run very slowly & this might be a problem for larger sites

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            • Assignee:
              Unassigned
              Reporter:
              eileen Eileen McNaughton
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              Dates

              • Created:
                Updated: