Uploaded image for project: 'CiviCRM'
  1. CiviCRM
  2. CRM-21361

Scheduled Email Sending Using a Different Time Zone

          Details

          • Type: Bug
          • Status: Open
          • Priority: Minor
          • Resolution: Unresolved
          • Affects Version/s: 4.19
          • Fix Version/s: None
          • Component/s: CiviMail
          • Labels:
          • Versioning Impact:
            Patch (backwards-compatible bug fixes)
          • Documentation Required?:
            None
          • Funding Source:
            Needs Funding
          • Verified?:
            No
          • Overview:
            We need the scheduled email send time to match the user's preferred time zone.
          • How it works currently:
            Hide
            Currently, when a user's time zone settings are different than the CiviCRM default time, scheduled emails times are read by the system as CiviCRM default time instead of the user's time zone. For example: while it appears that a user is scheduling an email job for 3:00 PM in their current time zone, in fact the system has scheduled it for 3:00 PM in the default times zone. In some cases this delays email sending for nearly a whole day.
            Show
            Currently, when a user's time zone settings are different than the CiviCRM default time, scheduled emails times are read by the system as CiviCRM default time instead of the user's time zone. For example: while it appears that a user is scheduling an email job for 3:00 PM in their current time zone, in fact the system has scheduled it for 3:00 PM in the default times zone. In some cases this delays email sending for nearly a whole day.
          • How it should work:
            Since everything else in CiviCRM adjusts to the user's time zone preference, this should too. Ideally, if I schedule a job for 3 PM in my time zone, it should go out at 3 PM in my time zone no matter what the default CiviCRM or server times are.
          • Acceptance Criteria:
            Scheduled mailings should be sent according to the time scheduled in the user's chosen time zone.

            Description

            Currently, when a user's time zone settings are different than the CiviCRM default time, scheduled emails times are read by the system as CiviCRM default time instead of the user's time zone. For example: while it appears that a user is scheduling an email job for 3:00 PM in their current time zone, in fact the system has scheduled it for 3:00 PM in the default times zone. In some cases this delays email sending for nearly a whole day.

              Attachments

                Issue Links

                is duplicated by

                Improvement - An improvement or enhancement to an existing feature or task. CRM-9683 Implement timezone support for CiviMail

                • Minor - Minor loss of function, or other problem where easy workaround is present.
                • Done/Fixed

                  Activity

                    People

                    • Assignee:
                      Unassigned
                      Reporter:
                      marisaporter Marisa
                    • Votes:
                      1 Vote for this issue
                      Watchers:
                      4 Start watching this issue

                      Dates

                      • Created:
                        Updated:

                        Time Tracking

                        Estimated:
                        Original Estimate - 2 days, 4 hours
                        2d 4h
                        Remaining:
                        Remaining Estimate - 2 days, 4 hours
                        2d 4h
                        Logged:
                        Time Spent - Not Specified
                        Not Specified