Uploaded image for project: 'CiviCRM'
  1. CiviCRM
  2. CRM-21446

Allow case id as well as hash in inbound email processing to autofile emails on cases

    Details

    • Type: Patch
    • Status: Done/Fixed
    • Priority: Trivial
    • Resolution: Fixed/Completed
    • Affects Version/s: 4.7.27
    • Fix Version/s: 4.7.30
    • Component/s: CiviCase, CiviMail
    • Labels:
    • Versioning Impact:
      Minor (add functionality in backwards-compatible manner)
    • Documentation Required?:
      User and Admin Doc
    • Funding Source:
      Needs Funding
    • Verified?:
      No

      Description

      See https://civicrm.stackexchange.com/questions/21407/how-to-expose-the-civicase-hashed-value-that-gets-sent-in-subject-when-sending-a

      Currently it only accepts a hash, which is not easily known unless they happen to be responding to an email send via the email icon in the case roles section on manage case. That can still stay but also allow emails that have

      [case #1234]

      in the subject to get processed onto the case id as entered (e.g. 1234).

       

       

      Patch attached against master.

        Attachments

          Activity

            People

            • Assignee:
              jitendra.purohit Jitendra Purohit
              Reporter:
              demeritcowboy Dave D
              Authorized Participants:
              Jitendra Purohit
            • Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: