Details
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Type:
Bug
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Status: Open
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Priority:
Trivial
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Resolution: Unresolved
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Affects Version/s: 4.7.27
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Fix Version/s: None
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Component/s: None
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Labels:None
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Versioning Impact:Patch (backwards-compatible bug fixes)
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Documentation Required?:None
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Funding Source:Contributed Code
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Verified?:No
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Overview:Case Role fails silently due to a mismatch between the Contact Type of the contacts, and the Contact Type of the relationship
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How it works currently:Fails silently
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How it should work:Provides a notice to user eg This Role cannot be assigned due to the Contact Types not matching those specified for this Relationship Type
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Acceptance Criteria:When user repeats process per the YouTube a notification is visible.
Description
This is a ticket in response to this issue https://civicrm.stackexchange.com/questions/9147/cannot-assign-multiple-roles-to-case which is best explained by watching https://www.youtube.com/watch?v=Cr4CIGwKg7U&feature=youtu.be where you can see the 'assign case role' fails silently because the user is trying to add a relationship of Benefits Specialist (which is an Individual to Individual type relationship) when the Case Contact - Adams Family - is a Household.
Hence the Relationship won't 'create' but the user gets no indication of why the Role is not assigned.