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  1. CiviCRM
  2. CRM-2690

Duplicate contact records created by Online Contribution and Event Registration


    • Type: Bug
    • Status: Done/Fixed
    • Priority: Minor
    • Resolution: Fixed/Completed
    • Affects Version/s: 2.0
    • Fix Version/s: 2.0
    • Labels:


      When an anonymous user submits a contribution, membership signup or event registration - we create a new contact record even if there is already a "matching" contact record IF the Contact Matching rule is set for "Email" only.

      To recreate:
      1. Modify Contact Matching rule to be "Email" only (this is a fairly common configuration since it works nicely for folks mostly doing newlsetter list signups etc.)
      2. Create a contact record:

      • First name = Dave
      • Last name = Greenberg
      • Email = dave@civicrm.org
        3. Log off or go to another browser and submit an Online Contribution using the above info (test-drive is fine)
        4. There will be 2 records for Dave Greenberg - the contribution will be associated w/ the new (2nd) record

      The same behavior occurs during Event Registration.

      NOTE: When I discussed this with Lobo - he had thought that we were ALWAYS matching on Email Address during this processing. If this is the "desired" behavior (and I think it makes sense given that we can't be sure we're collecting anything other than Email Address) - then a second case is also "broken". If you submit a contribution using an email address that belongs to an existing contact which does NOT have a First or Last Name value - we also create a duplicate - even if Contact Matching is set to the default of "First Name + Last Name + Email".




            • Assignee:
              junia Junia Biswas
              dgg David Greenberg
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