Uploaded image for project: 'CiviCRM'
  1. CiviCRM
  2. CRM-3340

Contact Import - Update does not work

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Major
    • Resolution: Duplicate
    • Affects Version/s: 2.0
    • Fix Version/s: 2.1
    • Component/s: Core CiviCRM
    • Labels:
      None

      Description

      After initially importing contacts, when attempting a subsequent import that updates those contacts, the Import reports success but does not actually update the contact's info.

      This was recreated on http://drupal.demo.civicrm.org

      Import > Select Import1.csv
      Check "First row contains column headers"
      Leave all other options as defaults
      Map to the following fields: External Identifier, First Name, Last Name, Email (Home), Street Address (Home), City (Home), State (Home), Postal Code (Home)
      Complete Import
      Search for imported user reveals that all fields were imported successfully

      Set Contact Matching rules to: first_name AND last_name AND email

      Import > Select Import2.csv
      Check "First row contains column headers"
      Select "Update" for duplicate contacts
      Leave all other options as defaults
      Map to the following fields: External Identifier, First Name, Last Name, Email (Home), Phone (Home)
      Complete Import
      Import reports success - Search for user reveals that Phone was NOT added to the user's contact info

      This test was done with Phone fields. I did not test other fields on update.

        Attachments

        1. Import1.csv
          0.1 kB
          Gillian Reynolds
        2. Import2.csv
          0.1 kB
          Gillian Reynolds

          Activity

            People

            • Assignee:
              mover Michał Mach
              Reporter:
              reynog Gillian Reynolds
            • Votes:
              0 Vote for this issue
              Watchers:
              0 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: