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  1. CiviCRM
  2. CRM-4814

CiviMail Processor - Contacts not opted-out after Bounce

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Major
    • Resolution: Duplicate
    • Affects Version/s: 2.2.7
    • Fix Version/s: 3.0, 4.1.0
    • Component/s: CiviMail
    • Labels:
      None

      Description

      I had originally posted this issue on the forums: http://forum.civicrm.org/index.php?topic=9072

      I am using the CiviMail Processor and have it all configured properly. It found 546 bounces for my mailing and processed them (moved them to the processed IMAP folder) and updated the CiviMail Report accordingly.

      When I click on the "Bounces" link in the email report, it shows the Contact and Bounce info for the bounced emails. Looking at a Contact record from the bounce report, the contact email is not marked as "On Hold" nor is the "NO BULK EMAILS (User Opt Out)" box checked.

      As far as I can tell, the contact is still on the email list and is not automatically opted out when the mail bounces.

      This has resulted in my mail host temporarliy shutting down my Email a couple of times after sending a mass mailing because email admins at my subscriber's hosts are complaining due to re-occurring email bounces.

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            • Assignee:
              lobo Donald A. Lobo
              Reporter:
              jrosen Jason Rosen
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              Dates

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                Updated:
                Resolved:

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