Details
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Type: Improvement
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Status: Done/Fixed
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Priority: Minor
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Resolution: Fixed/Completed
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Affects Version/s: 1.2
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Fix Version/s: Unscheduled
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Component/s: CiviMail
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Labels:None
Description
Allow user to log an email activity without actually sending an email.
Use case:
User sees an email in their inbox.
They want to record both the underlying contact and information from the email in CiviCRM.
Add a "log an email" function.
Use Case from DGeilhufe
====================
Michal sent us an email about his contact with Jeff Waugh. I wanted
to log the email contact Michal had with Jeff in Jeff's contact
record in CiviCRM.
The interface didn't provide me a way to do that except via a custom
activity type or a note. I really just wanted to make it the same
activity type as if we sent him an email via our email functionality.
That way when I look at Jeff's email activities, I see all the email
communications with him.
If we need to make this type of logging into a custom activity type,
so be it, but it seems like people log "emails" in a shared contact
database, not "emails I sent this person". Especially if you can
figure out what emails you were involved with by pulling all the
email activities and looking at the to/from fields for your name.