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  1. CiviCRM
  2. CRM-529

Allow user to log emails without sending


    • Type: Improvement
    • Status: Done/Fixed
    • Priority: Minor
    • Resolution: Fixed/Completed
    • Affects Version/s: 1.2
    • Fix Version/s: Unscheduled
    • Component/s: CiviMail
    • Labels:


      Allow user to log an email activity without actually sending an email.

      Use case:
      User sees an email in their inbox.
      They want to record both the underlying contact and information from the email in CiviCRM.

      Add a "log an email" function.

      Use Case from DGeilhufe
      Michal sent us an email about his contact with Jeff Waugh. I wanted
      to log the email contact Michal had with Jeff in Jeff's contact
      record in CiviCRM.

      The interface didn't provide me a way to do that except via a custom
      activity type or a note. I really just wanted to make it the same
      activity type as if we sent him an email via our email functionality.
      That way when I look at Jeff's email activities, I see all the email
      communications with him.

      If we need to make this type of logging into a custom activity type,
      so be it, but it seems like people log "emails" in a shared contact
      database, not "emails I sent this person". Especially if you can
      figure out what emails you were involved with by pulling all the
      email activities and looking at the to/from fields for your name.




            • Assignee:
              lobo Donald A. Lobo
              geilhufe David Geilhufe
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