Allow user to log an email activity without actually sending an email.
User sees an email in their inbox.
They want to record both the underlying contact and information from the email in CiviCRM.
Add a "log an email" function.
Use Case from DGeilhufe
Michal sent us an email about his contact with Jeff Waugh. I wanted
to log the email contact Michal had with Jeff in Jeff's contact
record in CiviCRM.
The interface didn't provide me a way to do that except via a custom
activity type or a note. I really just wanted to make it the same
activity type as if we sent him an email via our email functionality.
That way when I look at Jeff's email activities, I see all the email
communications with him.
If we need to make this type of logging into a custom activity type,
so be it, but it seems like people log "emails" in a shared contact
database, not "emails I sent this person". Especially if you can
figure out what emails you were involved with by pulling all the
email activities and looking at the to/from fields for your name.