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  1. CiviCRM
  2. CRM-7539

Usability problem: Permission Denied pages are marked as Fatal Error

    Details

    • Type: Task
    • Status: Done/Fixed
    • Priority: Major
    • Resolution: Won't Fix
    • Affects Version/s: 3.3.2
    • Fix Version/s: Unscheduled
    • Component/s: Core CiviCRM
    • Labels:
      None

      Description

      Anytime an end user hits a civi page that they do not have permission to access, such as event registration, the page says:

      "Sorry. A non-recoverable error has occurred.
      You do not have permission to view this event"

      (and the accompanying css is yellow and red). This looks somewhat scary and upsetting to end users.
      Whereas if the template for the permission denied pages simply said:

      "You do not have permission to view this event.
      Login or return to home page." (with links)

      This would be a much better and more effective message from a usability standpoint. See attached screenshots.

        Attachments

        1. civi-fatal.png
          14 kB
          Kendall Totten
        2. permission-denied-better-message.png
          18 kB
          Kendall Totten

          Activity

            People

            • Assignee:
              lobo Donald A. Lobo
              Reporter:
              starryeyez024 Kendall Totten
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              Dates

              • Created:
                Updated:
                Resolved: