Details
Description
When exporting case activities with custom fields (from Find Cases => Export => Select Fields to Export), the export creates multiple rows of the same activity type.
Replication Steps are:
- create case type
- add 2 or 3 activity types
- add custom field to one of the activity types
- create new case
- export out fields - case id, activity date/time, activity type, custom field that added above
- should get 1 row for each activity, instead got 9 rows exported
- then add data to case activity, add data to the custom field and repeat above steps
- this adds two more rows to the export
See attached, its a comparison between export with no custom field columns and export with custom field columns (but have not filed in the custom fields)- export with custom field columns is repeated 9 times.
and
Once the custom fields are filled in and exported, compare between export with no custom fields filled in and export with custom fields filled in - after custom fields are added 2 new rows are added