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  1. CiviCRM
  2. CRM-18203

Same address merge option on Contacts export not working as help text says it should.

    Details

    • Type: Bug
    • Status: Open
    • Priority: Trivial
    • Resolution: Unresolved
    • Affects Version/s: 4.7.3
    • Fix Version/s: Unscheduled
    • Component/s: Core CiviCRM
    • Labels:
      None
    • Versioning Impact:
      Patch (backwards-compatible bug fixes)
    • Documentation Required?:
      User and Admin Doc
    • Funding Source:
      Needs Funding

      Description

      There is an inconsistency here and I am not sure if the help text is wrong or the feature is broken. (Either way there I consider it a bug.) I don't use this feature myself and am only trying it out because I am updating the user documentation, so I have no prior exerience to inform this issue.

      If I select contacts from search results and choose to export them, there are 3 merge option. The one that doesn't behave as the help text says it will is Merge All Contacts with the Same Address.

      If I export multiple individuals all living at the same address and all belonging to a household, then based on the merge options help text I expect to get one record with the adressee being the Household name and the postal greeting being Dear Household name.

      Instead I am getting two records, the household record and a merged individual record with the addressee being the individual adressee names in a list and the postal greeting including the individual first names.

      The critical sentence of the help text is:

      If a household record already exists in which multiple individuals share an address, the household will be exported as the combined record.

      Which is wrong, the export behaviour or the help text?

      ( This is on the drupal demo site and the results are the same whether or not I also choose to export the household record.)

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            • Assignee:
              Unassigned
              Reporter:
              jchester Joanne Chester
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              Dates

              • Created:
                Updated: