Details
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Type: Bug
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Status: Open
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Priority: Trivial
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Resolution: Unresolved
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Affects Version/s: 4.7.3
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Fix Version/s: Unscheduled
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Component/s: Core CiviCRM
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Labels:None
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Versioning Impact:Patch (backwards-compatible bug fixes)
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Documentation Required?:User and Admin Doc
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Funding Source:Needs Funding
Description
There is an inconsistency here and I am not sure if the help text is wrong or the feature is broken. (Either way there I consider it a bug.) I don't use this feature myself and am only trying it out because I am updating the user documentation, so I have no prior exerience to inform this issue.
If I select contacts from search results and choose to export them, there are 3 merge option. The one that doesn't behave as the help text says it will is Merge All Contacts with the Same Address.
If I export multiple individuals all living at the same address and all belonging to a household, then based on the merge options help text I expect to get one record with the adressee being the Household name and the postal greeting being Dear Household name.
Instead I am getting two records, the household record and a merged individual record with the addressee being the individual adressee names in a list and the postal greeting including the individual first names.
The critical sentence of the help text is:
If a household record already exists in which multiple individuals share an address, the household will be exported as the combined record.
Which is wrong, the export behaviour or the help text?
( This is on the drupal demo site and the results are the same whether or not I also choose to export the household record.)