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  1. CiviCRM
  2. CRM-21253

After clearing filters for a specific contact all contacts' cases are displayed

          Details

          • Type: Bug
          • Status: Open
          • Priority: Major
          • Resolution: Unresolved
          • Affects Version/s: 4.7.26
          • Fix Version/s: None
          • Component/s: None
          • Labels:
          • Versioning Impact:
            Patch (backwards-compatible bug fixes)
          • Documentation Required?:
            None
          • Funding Source:
            Needs Funding
          • Verified?:
            No
          • Overview:
            When using notifications as case filter and then clearing search filters, it shows all cases of all contacts, not of specific one
          • How it works currently:
            Hide
            1. Go to Search > Find Contacts or Search > Advanced Search
            2. Enter your search criteria and click Search
            3. Select the contact with open cases
            4. Go to Cases tab
            5. Click on any notification for any case
            6. See all activities of the case counted by the notification clicked
            7. Click on the 'Clear Filters' button
            8. See that all cases of all contacts are displayed, not of the specific one
            (see clearing filters.mp4 in attachment)
            Show
            1. Go to Search > Find Contacts or Search > Advanced Search 2. Enter your search criteria and click Search 3. Select the contact with open cases 4. Go to Cases tab 5. Click on any notification for any case 6. See all activities of the case counted by the notification clicked 7. Click on the 'Clear Filters' button 8. See that all cases of all contacts are displayed, not of the specific one (see clearing filters.mp4 in attachment)
          • How it should work:
            Hide
            Repeat steps 1-7
            8. Cases of the specific contact should be displayed (the same way as for using other case filters)
            Show
            Repeat steps 1-7 8. Cases of the specific contact should be displayed (the same way as for using other case filters)
          • Acceptance Criteria:
            When using notifications as case filter and then clearing search filters, only cases of specific contacts should be displayed

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                • Assignee:
                  guanhuan Guanhuan Chen
                  Reporter:
                  anna Anna Kovalova
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                  Dates

                  • Created:
                    Updated: