Tokens in message template used by CiviMember reminder does not return values

Krund Jalmi from the forums suggested I post this here as I haven't been able to get tokens to pass values when using messages templates. Here's the info I posted in the forum:

I have a message template set up for renewal notices and after running the UpdateMembershipRecord script the email message did go out but there were no values where I had used tokens in the template. I'm using Joomla 1.0.13 and CiviCRM 1.9.

So, the membership renewal reminder was sent out like this:

{contact.first_name} {contact.last_name} {contact.street_address} {contact.supplemental_address_1} {contact.supplemental_address_2} {contact.city}

,

{contact.state_province}

{contact.postal_code}

Membership #

{contact.external_identifier}

Your membership to Computing Assistance Support & Education Inc is due to expire in a month.

Please visit our website at http://www.case.org.au/membership.html to renew your membership.

Thanks.

Any hints on what to look for in getting the values to display rather than the tokens themselves?

Thanks.