CiviCase - Record Activities for a Case via Email

(draft spec - deepak, confirm approach w/ lobo before starting implementation)...

Some service providers need an easy way to add activities to a case when they are "in the field". We will provide a mechanism to do this via email:

• User sends email to case+case_id@civicase.physicianhealth.com

• CiviCRM supplied script will retrieve and process emails from that (wild-carded) mailbox;

o Parse email for Case ID and verify that FROM (sender) has a current "relationship" to that case

o Insert activity record for that case. Email subject => Activity subject

o A generic activity type ("Inbound Email") will be assigned unless the email message includes a valid activity type in the first line