CRM-4767 Bad bounce pattern-matching

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Trivial
    • Resolution: Fixed/Completed
    • Affects Version/s: 2.2.6
    • Fix Version/s: 3.0
    • Component/s: CiviMail
    • Labels:
      None

      Description

      Symptom:
      Bounces are received and marked as processed,
      but bounced email never get "on hold" status.

      How to test:
      Create invalid yahoo email (I used qweasdzxc@yahoo.com) in group
      and send email to this group.
      Bounce is received with following content:
      <qweasdzxc@yahoo.com>: host d.mx.mail.yahoo.com[209.191.88.247] said: 554
      delivery error: dd This user doesn't have a yahoo.com account
      (qweasdzxc@yahoo.com) [-5] - mta310.mail.mud.yahoo.com (in reply to end of
      DATA command)
      See that mail report reports no bounces and emails is not "on hold".
      It will not change status to "on hold" even after many bounces.

      Reason:
      The bounce pattern-matching system matches patterns against
      unchanged bounce content. The hurting part is SPACES.
      The bounce content may contain many different extra spaces
      which break patter-matching.
      Some mail processing systems
      do line wrapping and indent by adding spaces or tabs.

      Remedy:
      File: CRM/Mailing/BAO/BouncePattern.php
      Line: 94
      Function: match( &$message )
      Add following line before pattern-matching loop:
      $message = preg_replace( '/\s+/', ' ', $message );
      This replaces all consequent different spaces with one single space,
      which is suitable for pattern-matching.

        Attachments

          Activity

          [CRM-4767] Bad bounce pattern-matching
          Yashodha Chaku added a comment -

          assigning for 3.1 verification

          Piotr Szotkowski added a comment -

          Verified in r25491.

            People

            • Assignee:
              Piotr Szotkowski
              Reporter:
              ragnar kurm

              Dates

              • Created:
                Updated:
                Resolved: