Uploaded image for project: 'CiviCRM'
  1. CiviCRM
  2. CRM-5697

Improve error message given to users trying to contribute with cookies disabled (current error is 'Could not find valid Key')

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Major
    • Resolution: Fixed/Completed
    • Affects Version/s: 3.0.3
    • Fix Version/s: 3.1.2
    • Component/s: CiviContribute
    • Labels:
      None

      Description

      Front-end online contribution and event registration pages do NOT work if user has disabled cookies in their browser. The current error message is NOT helpful. Replace with a message advising users to enable cookies.

      New message:

      "We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance."

      — Original post ----
      1) Disable browser cookies
      2) visit http://sandbox.civicrm.org/civicrm/contribute/transact?reset=1&action=preview&id=4
      3) submit the form

      You are faced with:
      Sorry. A non-recoverable error has occurred.
      Could not find valid Key
      Return to home page.

      Is CiviCRM supposed to function without cookies enabled? If not, can we make it so that it does? If not, can we include 'please enable browser cookies' in the error?

        Attachments

          Activity

            People

            • Assignee:
              dgg David Greenberg
              Reporter:
              mrfelton Tom Kirkpatrick
            • Votes:
              0 Vote for this issue
              Watchers:
              0 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: