CRM-7389 Paypal Standard Incomplete Transactions cause Duplicate Contacts, even with same email

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Major
    • Resolution: Fixed/Completed
    • Affects Version/s: 3.3.2
    • Fix Version/s: 3.3.3
    • Component/s: CiviContribute
    • Labels:
      None

      Description

      With Paypal Standard, I have the Individual and Strict default rules set to 10 threshold with email=10 points. Thus, any matching email should NOT be created as a duplicate. However, when a transaction occurs with Paypal Standard, and the transaction is INCOMPLETE, duplicate contacts are getting created.

      I realize this is a bug that cannot be duplicated on the Demo site, because it doesn't use a payment processor at all. I invite whomever is reviewing this bug to login to my client's site for a demonstration.

      Contact me at stuart (AT) korlon . com to schedule a time for me to demonstrate the bug.

      Please see the attached screenshots showing my configuration and the dupes. There are multiple examples of duplicate contacts on the site, this is just one of them.

        Attachments

        1. duplicates.png
          224 kB
          Stoob
        2. fuzzy_default.png
          106 kB
          Stoob
        3. strict_default.png
          105 kB
          Stoob

          Activity

          [CRM-7389] Paypal Standard Incomplete Transactions cause Duplicate Contacts, even with same email
          Stoob added a comment -
          Ashwini Poharkar added a comment -

          Hi,
          Could you please apply the following patch and verify if its working for you
          https://fisheye2.atlassian.com/changelog/CiviCRM?cs=31830
          https://fisheye2.atlassian.com/changelog/CiviCRM?cs=31831

          Thanks

          Stoob added a comment -

          Thank you for your fast work.

          The patches are applied and worked when I tested it on my installation. I will continue watch the event in coming days to look for more duplicates.

          Ashwini Poharkar added a comment -
          Stoob added a comment -

          dozens more participants for our events, and zero duplication. patch continues to work. nice job.

            People

            • Assignee:
              Ashwini Poharkar
              Reporter:
              Stoob

              Dates

              • Created:
                Updated:
                Resolved: