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  1. CiviCRM
  2. CRM-7504

CiviMail Report shows decreasing count of "Intended Recipients" as permanent bounces are processed.

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Minor
    • Resolution: Fixed/Completed
    • Affects Version/s: 3.3.3
    • Fix Version/s: 3.4.alpha
    • Component/s: CiviMail, CiviReport, Usability
    • Labels:
      None

      Description

      The portion of the report shows the completed results of the email blast.
      The original list was 1043 names (which still shows if the "Intended Recipients" is clicked; or the Report: Mail Summary Report is viewed)
      The 950 number is a reduction based on permanent errors in the list. It also changes based on future mailings and any setting or unsetting of "on hold" status for people in the list.

      Error #1: The count should still show 1043 as the "Intended" recipients (maybe put the 950 number in parenthesis as "remain active" or something).

      Error #2: The calculation of percentages on lines for "Successful Deliveries", "Bounces" and "Unsubscribe Requests" are wrong.
      They are currently: 466/950 = 49.05% ; 578/950 = 60.84% ; 2/950 = .21%
      They Should Be: 466/1043 = 44.67% ; 578/1043 = 55.41% ; 2/1043 = .19%

      The problem is that currently the Bounces + Successes is greater than 100%

      FYI ... the high bounce count was because the email server IP address was a dynamic IP and the spam filters kicked the emails back.

      --------- Report Snippet -----------
      CiviMail Report: Newsletter email on 2011-01-31
      Delivery Summary
      Intended Recipients 950
      Successful Deliveries 466 (49.05%)
      Tracked Opens 95
      Click-throughs 7
      Forwards 0
      Replies 0
      Bounces 578 (60.84%)
      Unsubscribe Requests 2 (0.21%)

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            • Assignee:
              rajan Rajan P Mayekar
              Reporter:
              pcoughlin Paul Coughlin
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              • Created:
                Updated:
                Resolved: