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  1. CiviCRM
  2. CRM-9615

Cannot cancel auto-renew membership if processor is NOT Authorize.net or Google Checkout

    Details

    • Type: Bug
    • Status: Done/Fixed
    • Priority: Minor
    • Resolution: Fixed/Completed
    • Affects Version/s: 4.1.0
    • Fix Version/s: 4.1.0
    • Component/s: None
    • Labels:
      None

      Description

      Currently there is an action link in the Membership tab row to "Cancel Auto-renew Subscription" (click 'more' to see that action) - but this appears only if payment processor is Auth.net or Google checkout. For other processors there is no way to cancel auto-renewal.

      This issue provides an interim work around for this limitation (more integrated workflows for cancelling and updating auto-renew and recurring contributions will be implemented for 4.2).

      • Recurring contributions can be cancelled from the Contributions tab - Recurring Contributions listing. This only updates the record status in CiviCRM - admins will ALSO need to cancel the recurring payment at the payment processor website.
      • Once the associated recurring contribution record status is set to Cancelled, the auto-renew property is removed from membership. At that point, admins can change membership type, override status etc from the Edit Membership form.

      — Original Post --------
      When a membership is auto-renewing, javascript has disabled the ability to 'status over-ride' and cancel this auto-renew membership. Please edit the template so that status override is available.

      See attached for examples...

      User should get an alert if they "uncheck" the auto-renew checkbox:
      "WARNING: If you are cancelling auto-renewal for this membership, you will also need to cancel the recurring payment with the payment processor."

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            • Assignee:
              dgg David Greenberg
              Reporter:
              stoob Stoob
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              Dates

              • Created:
                Updated:
                Resolved: